About The Service

What is Powered by Pickle?

Powered by Pickle provides media partners with a private label platform to receive, manage, and display user-generated photo and video content. The Powered by Pickle platform is designed so that a publisher can focus less on technical barriers and more on great editorial. With Powered by Pickle, editors and producers can choose to drop galleries into a site with ease and have results about as quickly as the designers can turn around the look and feel for the gallery pages.

How can I use Powered by Pickle?

User-Generated Content
Powered by Pickle lets publishers easily collect, moderate, and publish rich media content created by their users. Powered by Pickle can handle most situations where you want to give your users the opportunity to upload a photo or video. When editors and producers are provided the tools to make the dialog with users bi-directional, the ideas start flying. The types of things you can do with Powered by Pickle include:

• Create a user-generated complement to a feature story. For example, let’s say you had a feature story on summer vacation destinations. You may invite users to add to the piece by uploading photos from their summer vacation.
• Create photo and/or video upload contests and promotions. For example, upload a video of your version of our product jingle. The best wins the grand prize.
• Create before and after photo/video features. For example, "Great Gardens" – upload before and after shots from your recent gardening project.
• Let your users share their expertise. For example, let your users share their tips for a great golf swing, the best way to skip a rock, or tricks for knitting a sweater.
• Let the "pros" provide feedback to users. For example, a feature where professional stylists make fashion recommendations based on uploaded photos of users.
• Collect breaking news footage from witness' mobile phones.
• Let your audience share their fun times. For example, a band could set up a Powered by Pickle gallery for each show and let fans upload while at the show using their mobile phones.
  Etc.

With Powered by Pickle, the technical barriers are removed and the limits are your creativity.

Produced Content
While Powered by Pickle is built to handle the special requirements of receiving user-generated rich media (support for a wide variety of formats, variable load handling, etc.), the Powered by Pickle platform also excels as a distribution and management platform for produced media that your team may produce. Whether it's photos or videos produced by team members within your office, or freelancers uploaded remotely, Powered by Pickle can provide a flexible environment to collect, manage, and distribute produced rich media content.

Support

How do I get in touch with the Incando Team?

We want to make it easy for you to get support! The best way to get answers to any questions that may arise is to:

1. Contact your account manager.
2. Send an e-mail to support@mail.pickle.com.
3. Reach us via our Feedback form.

How do I change my password/login?

1. Click on the Options tab.
2. Select either Change Password or Change Login E-mail to update your account information.

What if I've forgotten my password?

1. Go to the Pickle homepage and click the "Forgot your password?" link.
2. Enter the e-mail address you used to sign up.
3. Click the Request My Password button. Your password will then be sent to the e-mail address you provided.

NOTE: If your e-mail address has changed since you originally created your Powered by Pickle account and you can no longer access the old service, you will need to get in touch with the support team at support@mail.pickle.com

Embedding Gallery Widgets on Your Site

What is a widget? What types of widgets are there?

A widget is a piece of functionality that can be implemented into any web page. Powered by Pickle's widgets allow publishers to embed customized, rich media galleries into their websites. While there are numerous ways to customize your widget, there are two broad categories of widgets:

1. Upload widgets feature an interface where users can upload photos and/or videos.
2. Viewing widgets comprise a gallery where uploaded content is displayed.

How does Powered by Pickle work at a conceptual level?

Powered by Pickle lets you create rich media galleries in your site by embedding code into your web pages wherever you want to define and upload content gallery pages. The code you embed into your site produces what we call widgets. Powered by Pickle supports upload widgets and viewing widgets.

Broadly speaking, Powered by Pickle helps you to:

1. Customize a widget with the feature set that serves your specific needs
2. Craft a look and feel for your widget that is all your own.
3. Manage and moderate the content presented in your widgets.

Widgets are comprised of two elements

1. Style: A style determines the look of a widget and allows you to select the fonts, colors, and graphics used in your widget.
2. Channels: A channel is the place to store all your videos and photos once they've been uploaded to your account. Within each channel you can edit, label, and organize your items.

Once you’ve chosen a style and created some channels, Powered by Pickle’s Widget Management section provides easy-to-use wizards to help you create and manage widgets step-by-step. At the end of the wizard you’re provided with embed code that generates your fully customized widget when loaded into a web page.

What is a channel?

A channel is where the videos and photos that make up a widget are stored. One or more channels can be used in any widget. Channels can contain content uploaded by you within your Pickle account or by users in an upload widget. They can also receive content sent in from a mobile phone or via e-mail. Channels have their own set of customizable variables. Open a channel to change its privacy and contribution settings or manage its contents using tag and description fields.

What is the difference between a channel and a widget?

A widget is a piece of functionality that can be implemented into any web page. Powered by Pickle's widgets allow publishers to embed customized, rich media galleries into their websites. A channel is the place to store all your videos and photos once they've been uploaded to your account. A widget is made up of one channel or many channels, so a channel is a component of a widget.

What are the steps involved in creating a user-generated content gallery in my site?

Creating a user-generated content gallery is simple. Follow these steps:

1. Sign into your Powered by Pickle partner account and click on the Widgets tab. Select the type of widget you want to create from the drop-down. You’ll be taken to the New Widget Wizard.
2. Follow the directions provided throughout the New Widgets Wizard. Choose the desired style for your widget, then add the channel(s) you want to use and decide which options you want to turn on.
3. Cut and paste the embed code provided at the end of the New Widget Wizard into your website.

What is a style?

A Style defines the colors, graphics, and fonts of a widget. The Style Manager gives you direct access to your widget’s CSS properties. Use the CSS Editor for quick and basic style modifications or choose the Custom CSS option for more detail.

For example, you may decide to use the Arial font in black at 18 pixels for the header text in one of your galleries, while the paragraph text is read in red Georgia font at 12 pixels.. You can now apply this style to multiple galleries so that the header text in every gallery has the same look of Arial black at 18 pixels, while the paragraph text is seen in red Georgia font at 12 pixels. Click the Manage Styles link in the Widgets tab drop-down menu to edit and create new styles for your widget.

How do I change the look of my widget?

The look of your widget is defined by the style. You can determine the look of your widget by either editing the style it’s using or switching the style it’s associated with...

Modify a style by following these steps:

1. Go to the Widgets tab and click the Manage Styles..
2. Click the Edit link next to the style you would like to change.
3. Click through the tabs to make the desired changes.
4. Click Save.

Note: When you change a style it will affect all the widgets associated with that style.

Change the style associated with your widget by following these steps:

1. Go to the Widgets tab and click the Manage Widgets link.
2. Click the Edit link next to the style you would like to change.
3. Click the Style & Layout tab and select the style you want to use from the Style drop-down menu.
4. Click Save.

How do I create a new widget or style based on an existing one

1. 1. Under the Widgets tab, select either Manage Widgets or Manage Styles.
2. In either of these sections, click the copy link next to an existing widget or style that you would like to copy.
3. If desired, you can change the settings of the copy by clicking the Edit button next to the copied version of a widget or style.

Managing and Moderating Content

How do I moderate uploaded content?

To require approval of submitted items before they are published, turn on Approve Contributions Before Publishing in the New Channel pop-up menu or in the Who Can Contribute option screen under the Privacy menu of your channel. All items requiring approval will remain in a To Be Approved folder on the front page of your partner account until you review them.

Note: If you choose to automatically publish all items without requiring approval you can still delete unwanted photos and videos at any time. Simply open the channel that contains the photo or video you want to delete, select the item(s) and click Delete.

How do I set up a review workflow with Powered by Pickle?

Powered by Pickle allows you to set up a review workflow using Powered by Pickle’s sorting capabilities. Create new private channels for each step in your workflow. Items can then be transferred from one channel to the next as they are reviewed and approved. For example, you might have a gallery of wackiest user ideas and another with funniest user stories. You want to make sure that items are properly screened and categorized into either the wacky gallery or the funny gallery. By creating three private channels, one for all the appropriate wacky content, one for all the appropriate funny content, and one for all inappropriate content, you now have an easy review workflow.

Why are some channels red while some are green

Channels change color depending on their security setting. Powered by Pickle offers a range of security options for any given channel. Red channels are private and include material that is not shared with others. Private channels cannot be used in widgets and will not be shown in the Pickle public gallery. Green channels are public and can be shared with anyone. Public channels can be used in widgets and shown in the public gallery. Channels can also be marked as Invite-Only or Password-Protected. Powered by Pickle users may also mark a channel as Embed Only. This means that the channel’s contents can only be seen in the webpage where it’s embedded..

Change the security settings for a channel at any time by clicking on Who Can View under the Privacy menu for each channel.

Why is there a key on my channel?

See the channel key at the bottom of the channel list on your account homepage for a guide to the different privacy settings your channels can have. Channels that are designated as Password Protected or Invite Only cannot be viewed by the general public. To change your channel security settings click the Who Can View link under the Privacy menu for each channel.

What are List View/Thumbnail View/Player View?

There are three ways to display the items in your channels while in your account:

1. List View – Shows details about each photo or video in the channel as well as a smaller version of the photo or first video frame.
2. Thumbnail View – Shows thumbnail-sized versions of each photo or video in the channel and indicates who uploaded each item.
3. Player View – Shows your channel items in an embeddable slideshow with a scrolling thumbnail index.

How do I add captions?

1. Select an item or group of items in a channel by clicking the radio button next to the items you wish to edit, or click the top-most checkbox to select all the items in a channel.
2. Click the Edit Captions and Tags button at the top or bottom of your channel..

Note: Click on the thumbnail of any individual item in your channel to be taken to the editing page where you can add additional descriptive information about your photo or video.

How do I add tags?

Tags are descriptive words that help you organize and find items. You can enter individual tags for each item within your channel by:

1. 1. Select the item(s) you would like to add tags to.
2. Click the Edit Captions and Tags button.
3. In the Tags field, enter the tags.
4. Click save.

How do I do batch tagging of multiple items at one time?

Powered by Pickle includes a batch tagging feature that allows you to add tags to a group of items all at once.

1. Select a group of items in a channel.
2. Click the Edit Captions and Tags button.
3. In the Tags field at the top of the resulting page, enter the tags you want to apply to the selected batch of items.
4. Click the Add Tags to Selected button.

How do I change the order of my channel items?

1. Open the channel whose order you want to change and click Look.
2. 2. Select Content Order from the resulting drop-down menu.
3. 3. Choose from the following three options to sort your items:
   • By Date Taken
   • By Date Uploaded
   • Custom Order – Create your own story with this drag and drop feature.

Mobile Content Submission

How does mobile content submission work?

Powered by Pickle lets you determine a unique e-mail address for your account, as well as for each individual channel. If provided with this unique e-mail address, users can send photos and/or videos from their mobile phones directly into your content channels.

How do I set it up so that the e-mail-in address uses my domain rather than Pickle.com?

1. Set up an e-mail address under your domain that you would like users to submit to.
2. 2. Have the e-mail address you set up forward on your e-mail server to the channel e-mail address of your Powered by Pickle account.

How do I rapidly launch a mobile submission gallery for a breaking news event?

Follow these steps to launch a mobile submission gallery:

1. Create a channel that will contain the mobile submissions you receive.
2. Let users know the channel e-mail address where they should send their submissions

Set up a viewing gallery for the channel by embedding a viewing widget associated with that channel into your webpage.4.As users’ submissions are sent in and moderated, they will appear in the gallery.

How do I set the e-mail address for my channel(s)?

You can set up your channel e-mail address within the New Channel pop-up window or after adding a new channel under the Privacy drop-down menu by selecting Who Can Contribute.

In the New Channel pop-up window:

1. Under the Contribution header, enter your desired email address.
2. Choose whether or not to approve items before posting to the channel.
3. Click Add to save these settings and create your channel.

On the Who Can Contribute options screen:

1. Select the channel whose e-mail address you want to change.
2. Click Who Can Contribute under the Privacy menu.
3. Enter your desired address in the channel e-mail address field.
4. Click Save.

Which mobile carriers does Powered by Pickle support?

Any mobile service that supports sending photos or videos as e-mail attachments will work with Powered by Pickle. We're especially optimized for use with the following service providers:

1. Cingular
2. Sprint
3. T-Mobile
4. Verizon

Uploading to Your Own Account

How do I upload to my account?

In your Partner Account, click the Upload tab on the top navigation bar. You have two options for uploading content to your account:

1. File-by-file: This allows you to browse and upload file-by-file for a maximum of 10 files at once.
2. Drag-Drop: This makes it easier to upload lots of files and whole folders at one time. Select the uploader for either Internet Explorer or for Non-Microsoft browsers depending on the browser you use

Which file formats does Powered by Pickle support?

Images:

• .jpg
• .gif

Video:

• .mov
• .wmv
• .3pg
• .3g2
• .avi
• .mpg
• .qtl
• .mp4